Unprecedented times call for unprecedented measures. For multifamily operators struggling to keep up with the latest developments, service requests and safety measures, ServusConnect has compiled a resource center to help you navigate the peak weeks of the COVID-19 pandemic.
If you are a ServusConnect customer, you can now easily automate maintenance communication requests, flag self-quarantined apartments, and map all buildings with existing flags. Check out the new features by clicking GET COVID-19 UPDATES.
The following information is provided by the ServucConnect team, National Multifamily Housing Council, and CDC.
Follow the guidance of the local public health agency concerning any additional cleaning of the common areas or apartment as a result of the self-quarantine. Additional cleaning may not be recommended or required in this situation. If the public health agency or client recommends or requires additional cleaning that requires the use of personal protective equipment (PPE) or is beyond the capability of your team or regular cleaning service, consider hiring a qualified vendor to perform the cleaning.
Follow the guidance of the local public health agency concerning package deliveries. If you do deliver packages, leave them outside the apartment door to avoid close contact with the self-quarantining resident.
Information about the health and status of the self-quarantining resident or affected employee should not be shared with other residents or employees. Consider sharing that information with the community manager, but advise the manager not to discuss it with other team members except as necessary to comply with other guidance received.
Suspend access to the apartment for routine maintenance, repairs and inspections. The apartment should only be entered for emergency repairs. Close contact with the resident should be avoided during any entry of the apartment.
A period of self-quarantine may be stressful for a resident. You should endeavor to be empathetic and supportive during this challenging time, keeping in mind restrictions on your ability to be in close physical contact with the resident. Set reasonable expectations with the resident about your ability to provide assistance.
Vendors who regularly provide services within apartments should be notified that service is suspended to the apartment in question, without advising them of the reason for the suspension. If you offer doorside trash pick up, that may continue. Do not inform your doorside service provider which apartment is affected by the self-quarantine. It is very important to protect resident privacy in discussions with vendors.
Communication is key during a crisis. Ensure you have provided open lines of communication with your residents so you can slow the spread and responsibly answer service requests while respecting privacy.
Below, we have included an infographic outlining the steps you should take when residents or staff is exposed to COVID-19.
To slow the spread of the corona virus we must collectively practice social distancing, stay 6 feet apart, and avoid contact. With the properties at full capacity and most residents at home, creative steps must be taken to adhere to this social responsibility while managing the health of your locations.
Here are some creative steps you can take to remain responsive to the maintenance needs of residents while still under emergency protocols: